Server vs. Client — Overview

If your clinic has more than one computer that needs to use Lab Management System, they need to share one database so everyone sees the same patients and results. To do this, you install the software in two different "modes":

• Server Setup — installed once, on ONE main computer (usually the front desk or lab computer that stays on). This computer holds the actual database and a small SQL Server Express program that manages it.
• Client Setup — installed on every OTHER computer. These connect over your local network to the Server computer's database, so they don't store any patient data themselves.

If Windows shows a blue warning

When you run the installer, Windows may show a blue screen that says "Windows protected your PC". This is normal for new software: Windows shows it for programs it hasn't seen many times yet. It does not mean the file is harmful. Only continue if you downloaded the installer from this website.

1. Click More info (the small underlined text).
2. Check that the file name starts with LabManagementSystem_.
3. Click Run anyway. The installer will start normally.

Windows protected your PC

Microsoft Defender SmartScreen prevented an unrecognized app from starting. Running this app might put your PC at risk.

More info1

App: LabManagementSystem_ServerSetup.exe
Publisher: Unknown publisher

Run anyway2 Don't run

Server Setup (Main Computer)

1. Download the Server installer from My Account → Downloads and run it. New here? Create a free account first. This is a larger download (~700MB) because it includes SQL Server Express.
2. If Windows shows a blue "Windows protected your PC" screen, click More info, then Run anyway (see the picture).
3. The installer will silently install SQL Server Express — this can take several minutes. Don't close the installer during this step.
4. Once finished, open the app. On the Activation screen, choose Start 14-Day Free Trial, or Log in if you already have a plan. Both use your account's email and password.
5. Note this computer's name (see below) — you'll need to give it to every Client computer you set up next.

Client Setup (Other Computers)

1. Make sure the Server computer is turned on and the app has been opened there at least once.
2. Download the Client installer (a much smaller download — it doesn't include SQL Server Express) from My Account → Downloads and run it on this computer. It's there once your plan includes more than one computer.
3. If Windows shows the blue warning, click More info, then Run anyway (see the picture).
4. You'll be asked for the Server Computer Name — type in the name you noted from the Server computer (see below for how to find it).
5. Finish the installer and open the app — it will connect to the Server computer's database automatically.

Finding the Server's Computer Name

On the Server computer, do one of the following:

• Right-click This PC (on the Desktop or in File Explorer) → Properties → look for "Device name".
• Or press Windows key, type cmd, press Enter, then type hostname and press Enter.

Type that exact name into the Client Setup's "Server Computer Name" field (capitalization doesn't matter).

Connecting the Computers

"Same local network" just means all your computers are connected to the same WiFi router or the same network cable/switch — the same way your printer or phone connects to WiFi at the clinic.

1. Check what you already have

Most clinics already have a WiFi router (for printing, mobile phones, etc.). If your Server and Client computers are already connected to that same WiFi, you don't need to do anything extra — just go ahead with Client Setup.

2. Test the connection

On the Client computer, open Command Prompt (press Windows key, type cmd, press Enter) and type:

ping ServerComputerName

(replace ServerComputerName with the name you found in the previous step). If you see replies coming back, the two computers can see each other and Client Setup will work. If it says "could not find host" or times out, the two computers aren't on the same network yet — see the next step.

3. No shared network yet?

Buy a basic WiFi router (any inexpensive one works) and connect all the computers to it — either by WiFi or with an ethernet cable. No special configuration is needed inside the router itself; simply having all the computers join the same network is enough for Lab Management System to work.

Trial & Subscription

• The 14-day free trial runs on one computer with every feature. No payment is needed. Create a free account, install the Server Setup, then choose Start 14-Day Free Trial in the app and sign in with your account. Each account, and each computer, gets one trial.
• Reinstalling the app on the same computer during the trial keeps your remaining days.
• To subscribe, choose a plan and the number of computers, and pay the amount shown. Already have an account? Log in to subscribe or renew.
• JazzCash payments are verified within 24 hours; card payments are active at once. Then open the app and log in from Activation → Login with your email and password. Your lab's data from the trial stays as it is.

Computers & Your Account

Your subscription includes a number of computers. Every computer on which the app is opened uses one place. The first computer is full price and each extra computer is half price. A main computer that only holds the database, and on which nobody opens the app, does not use a place.

Add a computer

1. Sign in to My Account with your email and password.
2. Choose Add computers and select how many.
3. Pay the amount shown by JazzCash and enter the transaction ID. You only pay for the days left in your plan. With 3 days or fewer left, it's free and added at once.
4. Once approved, log in on the new computer from Activation → Login.

Replace a computer or reinstall Windows

A new computer, or the same computer after Windows is reinstalled, counts as a new computer. If all your places are in use:

1. In My Account, choose Remove next to the old computer. You can do this once every 30 days.
2. On the new computer, log in from Activation → Login.

Renew and change the number of computers

Choose Renew in My Account. You can pick a different plan or a different number of computers. If you renew early, the new period starts when the current one ends, so you don't lose any days. If you choose fewer computers, the ones used most recently keep working.

Troubleshooting

Windows blocked the installer ("Smart App Control" or "Windows protected your PC")

Blue "Windows protected your PC" screen: click More info, then Run anyway (see the picture). Windows shows this for new software it hasn't seen many times yet.

"Smart App Control blocked an app" (Windows 11, no "Run anyway" button): Smart App Control only allows apps Windows already knows. Please email us before changing any Windows security setting — on some Windows versions, turning Smart App Control off can't easily be undone.

Your antivirus removed or blocked the file: download it again from My Account, then allow it in your antivirus (usually under "Quarantine" or "Exclusions"). If you're unsure, email us and we'll walk you through it.

Client computer can't connect to the Server

Double-check: (1) both computers are on the same network, (2) the Server computer is turned on and the app has been opened there at least once, (3) the computer name you entered during Client Setup exactly matches the Server's actual computer name, (4) Windows Firewall on the Server computer isn't blocking the connection — ask whoever manages your network to confirm.

I need to reinstall, or move to a new main computer

Both setups are always in My Account → Downloads. Reinstalling puts the software back, but it does not bring back data: your lab's data lives in the database on the main computer. Before replacing or resetting the main computer, take a backup and copy it to a USB drive or another computer, then restore it on the new one. If a computer you replaced still uses a place in your plan, remove it in My Account.

My trial expired and I can't open the app

Log in to renew (or create an account) and pay by JazzCash or international card. Once your payment is verified, log in from Activation → Login with your email and password. Your data is kept.

I forgot my password

Use the password reset page. We'll email you a 6-digit code to set a new password.

"All places are in use" / the app says my subscription includes fewer computers

Every computer that opens the app uses one place. Add a computer, or remove one you no longer use, from My Account. Then log in again on the computer you want to use.

"Connect this computer to the internet"

The app works offline, but it must check your license online at least once every 5 days. Connect to the internet and press Retry. This message does not mean your subscription has ended.

Login is slow the first time after installing

This is normal — the very first check contacts our server to confirm your license. After that, the app caches your status locally and starts instantly, even offline, for several days at a time.

Contact Support

Still stuck? Reach out and we'll help you get set up.