Terms of Service

Last updated: 18 September 2026

These Terms of Service ("Terms") govern your use of Lab Management System, a desktop application for laboratory and clinic record-keeping, and the related website, trial and subscription services (together, the "Service"), provided by Haseeb Systems ("we", "us", "our"). By downloading, installing or using the Service, you agree to these Terms.

1. The Service

Lab Management System is Windows software that helps laboratories and clinics manage patients, tests, results, reports and payments. The software and its database run on your own computers. Patient and clinical data is not sent to us, except as described in our Privacy Policy.

2. Free trial

• Each computer can use one 14-day free trial. No payment is needed to start it.
• A trial is tied to the computer it was started on and cannot be moved or restarted.
• We may refuse or end a trial if we reasonably believe it is being used to get around these limits.

3. Licensing per computer

• A subscription includes a set number of computers. Every computer on which the app is opened and logged in uses one place. A main computer that only holds the database, and on which the app is never opened, does not use a place.
• The first computer is charged at the full plan price. Each additional computer is charged at half of the plan price.
• Computers are identified by a hardware fingerprint. Reinstalling Windows or replacing hardware may make a computer appear as a new one.

4. Plans, payment and renewal

• Plans are available for 1 month, 3 months, 6 months or 1 year, at the prices shown on our website at the time of purchase.
• JazzCash payments are verified manually against our records. Your subscription or added computers are activated once the payment is confirmed, usually within 24 hours. You must pay the exact amount shown and enter the correct transaction ID.
• Card payments are processed by Paddle.com, acting as our Merchant of Record, and renew automatically each period until cancelled.
• If you renew before your plan ends, the new period starts when the current one finishes; unused days are not lost.
• You can choose a different number of computers each time you renew.

5. Adding computers during a plan

• You can add computers at any time from your account page.
• You pay only for the days remaining in your current plan, at the additional-computer rate. Amounts are rounded up to the nearest Rs. 50.
• If 3 days or fewer remain in your plan, added computers are free of charge.
• Added computers end together with your current plan. To keep them, include them when you renew.

6. Replacing and removing computers

• You can remove a computer from your account page once every 30 days, for example when a computer is replaced or Windows is reinstalled. The freed place can then be used by another computer.
• If you need another removal sooner, contact us and we will help where the request is reasonable.
• If you reduce the number of computers at renewal, the most recently used computers keep working and the others stop at their next license check.

7. Cancellation and refunds

• You may cancel a card subscription at any time. Access continues until the end of the period already paid for.
• JazzCash plans do not renew automatically; simply do not renew if you no longer wish to continue.
• Removing a computer, reducing the number of computers, or not using the Service for part of a paid period does not entitle you to a refund.
• If you believe you were charged in error, contact us within 7 days of the payment and we will review it.

8. Acceptable use

You agree not to:

• reverse-engineer, decompile, or circumvent the licensing or activation of the software;
• share your account, or use one subscription for more laboratories, branches or computers than it was purchased for;
• use the Service unlawfully or in breach of healthcare data protection laws that apply to you.

9. Your data and responsibilities

You are responsible for the accuracy, security, backup and lawful handling of all patient data entered into the software. The software includes daily backups on the main computer; we strongly recommend also keeping regular copies on a separate drive.

10. Service availability

We aim to keep the licensing servers available at all times but do not guarantee uninterrupted access. An activated computer keeps working offline for up to 5 days between license checks, so short outages or internet problems do not stop your lab.

11. Limitation of liability

The Service is provided "as is". To the extent permitted by law, we are not liable for indirect, incidental or consequential loss arising from use of the Service, including loss of data that you did not back up.

12. Changes to these Terms

We may update these Terms. The date at the top shows the latest version. Changes to prices apply from your next renewal. Continued use of the Service after a change means you accept the updated Terms.

13. Contact

Questions about these Terms: support@haseebsystems.com